For Carers

For Businesses

For Carers

Why is a Carer Card being introduced?

The purpose of the card is to recognise the incredible unpaid work that carers do in our community.

More than 140,000 primary carers in Victoria play a critical role supporting others in the community, including people with a disability or mental illness, children in foster care, and an increasing number of frail aged.

The Carer Card is one way to recognise the significant level of care and commitment that carers provide in supporting family and friends, or to children who require foster care.

What is the Carer Card?


The Carer Card is a credit-card sized plastic card that will provide the holder with:

  • Discounts on a range of government and community venues, activities, goods and services
  • Discounts at over 700 participating private businesses
  • Free travel on public transport on Sundays and travel vouchers for two free return off-peak trips within Victoria

Who will be eligible to receive one?

The Carer Card is for primary, foster and kinship carers in Victoria. Applicants must meet eligibility criteria developed by the Victorian Department of Health & Human Services (DHHS). Each application must be supported by relevant information or documentation that provides evidence that the individual applying is a primary or foster carer.

DHHS estimates there are 140,000 primary carers who will be eligible to receive a Victorian Carer Card. Of these carers, approximately 85% are in receipt of a Centrelink carer benefit such as Carer Allowance or Carer Payment.

Applications are sent to the Carer Card program within the Department of Health & Human Services for verification prior to approval. Applicants must agree to the Carer Card Terms and Conditions which outline entitlements, obligations and appropriate use of the card.

To be eligible for a Carer Card an applicant must be:

  • A resident of Victoria and a primary, unpaid carer of a person with a disability, a severe medical condition, or a mental illness, or who is frail aged or who is in need of palliative care. This care must be provided in the home of the person requiring care.
  • A foster, respite, kinship or permanent carer in receipt of a DHHS reimbursement payment.
  • A kinship carer.

What is a kinship carer?

A Kinship carer is a relative or member of a child or young persons social network who cares for a child/young person who cannot live with his/her parents. The carer is responsible for the day-to-day care, welfare and development of the child/young person.

What is a primary carer?

A primary carer is the main provider of care and support and provides assistance, in terms of help or supervision, and assists with at least one of the following core activities:

  • Self care (dressing, feeding, bathing)
  • Communication
  • Mobility

How do carers establish their eligiblity for a Carer Card?

All Carer Card applicants must complete a Carer Card application form. On this form carers will be required to establish their eligibility for a Carer Card by providing one of the following:

  • Carers applying for a Carer Card must complete an application form and establish their eligibility in one of the following ways:
    • Provide their Centrelink Reference Number if they receive Centrelink Carer Payment or Carer Allowance, or
    • Provide their Department of Health & Human Services (DHHS) payment advice, if they are a DHHS foster or respite carer, or
    • Have a health professional sign their application form

Can more than one person be eligible to receive a Carer Card if they share the care of a person?

In most cases, a Carer Card will be issued to the primary carer who is the main provider of care, support and assistance. In some circumstances where the care of a person is equally shared between for example, a couple or more than one family member, the Department of Health & Human Services may issue more than one Carer Card.

How do carers apply for one?

A Carer Card application can be downloaded from the website Click Here, or you can request a form to be sent by calling 1800 901 958. You can also apply by completing the on-line carer card application form - Apply Here

Please note

You can only apply on-line if you have a Centrelink Customer Reference Number (CRN) or your Department of Health & Human Services Vendor Number if you receive a carer payment or allowance.

Completed application forms will need to be returned via post to:

Post
Carer Card Program
Reply Paid 80611
HAWTHORN VIC 3122

An online application form is also available on the Carer Card website (Centrelink and DHHS carers only)

When can carers get a Carer Card?

Please allow approximately 4 weeks from the receipt of your application for it to be processed. 

How long are Carer Cards valid for?

As a result of research conducted about the length of time carers spend performing primary care functions, DHHS has determined that Carer Cards will be issued for either a 12 months or five year period on the following basis:

  • Centrelink carers five year card
  • DHHS foster/respite carers, kinship carers five year card
  • Other primary carers either a 12 month or five year card, as recommended by the health professional signing the application form

How is the Carer Card different to the Companion Card?

The Carer Card program is not the Companion Card. The Carer Card is issued to a primary carer, and is intended to recognise and reward the selfless hard work that carers perform to improve the lives of others. The Carer Card holder can access the benefits of the Carer Card program independently of the person or persons they provide care for. The Companion Card is issued to a person with a severe and permanent disability and who is unable to access a venue or event without attendant care.

Where will carer application forms be available?

Application forms are available through:

  • DHHS telephone the Carer Card Information Line 1800 901 958 or online at www.carercard.vic.gov.au
  • Victorian Centrelink Offices
  • Disability Organisations
  • Carers Victoria
  • Mental Health Carers Network
  • Community/Welfare Organisations

How do carers know what benefits they can receive by using a Carer Card?

A searchable business directory is available here - http://carercard.vic.gov.au/directory/directory_search_results)

How do carers receive their travel vouchers and free sunday travel ?

Two free off-peak travel vouchers will be sent with the Carer Card. These vouchers will be provided regardless of whether the carer also receives free travel vouchers through a Seniors or Centrelink Concession Card.

Free Sunday travel:

Eligible Victorian residents who are carers are eligible for free travel on Sundays on metropolitan train, tram and bus services (Zones 1 + 2) and on regional town bus services.

It is also valid for travel on town bus services within the Ballarat Transit System; Bendigo Transit system; Geelong Transit System; and the town bus services of Mildura, Moe, Morwell, Traralgon and Warrnambool.

Please contact Public Transport Victoria on 1800 800 007 (6am - midnight daily) to check your eligibility for a myki coded with free Sunday travel. For further information visit the Public Transport Victoria website.

For Businesses

Why has the Carer Card been introduced?

The purpose of the card is to recognise the incredible unpaid work that carers do in our community.

More than 140,000 primary carers in Victoria play a critical role supporting others in the community, including people with a disability or mental illness, children in foster care, and an increasing number of frail aged.

The Carer Card is one way to recognise the significant level of care and commitment that carers provide in supporting family and friends, or to children who require foster care.

What is the Carer Card?

The Carer Card is a credit-card sized plastic card that will provide the holder with:

  • Discounts on a range of government and community venues, activities, goods and services
  • Discounts at over 700 participating private businesses
  • Free travel on public transport on Sundays and travel vouchers for two free return off-peak trips within Victoria

Who are Carers?

Carers include people like foster carers, kinship carers and primary carers. They can be a carer of a person with a disability, a severe or chronic medical condition, a mental illness, or someone who is frail, aged or in need of palliative care.

The Carer Card is for primary, foster and kinship carers in Victoria. Applicants must meet eligibility criteria developed by the Victorian Department of Health & Human Services (DHHS). Each application must be supported by relevant information or documentation that provides evidence that the individual applying is a primary or foster carer.

DHHS estimates there are 140,000 primary carers who will be eligible to receive a Victorian Carer Card. Of these carers, approximately 85% are in receipt of a Centrelink carer benefit such as Carer Allowance or Carer Payment.

Applications are sent to the Carer Card program within the Department of Health & Human Services for verification prior to approval. Applicants must agree to the Carer Card Terms and Conditions which outline entitlements, obligations and appropriate use of the card.

To be eligible for a Carer Card an applicant must be:

  • A resident of Victoria and a primary, unpaid carer of a person with a disability, a severe medical condition, or a mental illness, or who is frail aged or who is in need of palliative care. This care must be provided in the home of the person requiring care.
  • A foster, respite, kinship or permanent carer in receipt of a DHHS reimbursement payment.
  • A kinship carer.

As a business, am I eligible to apply?

The Carer Card Team welcomes all businesses who wish to participate to submit a Business Registration Form. Offers must be a discount or benefit of real value to carers.

Participating businesses need to be of good standing and can not contravene Acts administered by Consumer Affairs Victoria, other State or Commonwealth Departments, or any other consumer interest group or statutory authority.

Participating businesses must also:

  • Operate on the basis of clearly advertised and/or displayed pricing levels; and
  • Are not contravening any legislative provision or professional ethical standards.

DHHS will retain absolute discretion to refuse any application from a business for registration in the Program. Registrations will not be accepted from businesses that, in the opinion of DHHS:

  • Are characterised by volatility of operators or financial instability;
  • Have an unfavourable record in relation to vulnerable customers; or
  • Propose an Offer that creates difficulties for consumers in determining the actual benefit or discount.
  • Provide goods or services inconsistent with Carer Card program principles

What kind of offer is appropriate?

All offers must be easy to use and understand, but also offer genuine value to carers. Therefore, DHS is unable to accept unreasonable limitations on any offers. In all cases, DHHS shall retain absolute discretion to approve the terms of the Offer before agreeing to register the Business in the Program.

How can businesses apply?

Businesses interested in joining the Carer Card program should contact the Carer Card team on

1800 901 958.

When do I have to register my business?

You can register your business at anytime by contacting us on 1800 901 958 or email us at carercard@dhhs.vic.gov.au.

The Carer Card On-line directory is continually updated with new business.

Is it mandatory for Victorian Businesses to participate?

No, the Carer Card Program is an optional program that businesses can chose to be a part of by filling out an application form.

Is there a joining fee for Businesses?

There is no fee to join the program for carers or businesses.

Program administration is fully funded by the Victorian Government.

What is the Victorian Government doing to avoid fraudulent use of the Card?

Unauthorised use of the Carer Card has been minimised by a robust application process that will ensure the Carer Card is only provided to eligible carers.

All applicants must provide relevant documentation or have a health professional sign their application form to declare that the information on the application form is correct.

It is an offence under the Victorian Crimes Act for an applicant or professional to provide false or misleading information in an application.

All applications are assessed and verified, and Carer Cards are printed with a signature panel and an expiry date.

How will I identify Carers eligible for my offer?

As part of the Terms and Conditions of the program, carers must present their Carer Card in order to take advantage of a discount or offer. The card has a signature panel and expiry date on the back.

Will the program promote my business?

All participating businesses will be listed in both the printed and online business directories.

A range of promotional materials will be provided to assist your business in communicating participation in the Program, such as Carer Card Accepted Here stickers for registers and window display.

Can I withdraw from the program?

In the case that a business wishes to discontinue or withdraw their offer, they may notify DHHS in writing. DHHS will confirm receipt of the request and remove the business offer from the website and future issues of the directory.

Upon receipt of the written notice, the business should immediately cease displaying the Carer Card Logo in any of its premises or promotional material, or otherwise making any public statements or representations associating itself with the Program.

What is the difference between the Carer Card, Companion Card and Seniors Card?

  1. A Carer Card is a discounts and benefits card for the Carer themselves. Carers must be unpaid primary carers. The person requiring care does not need to be present for the Carer Card to be used by the Carer.
  2. A Companion Card is a card which gives heavily discounted or free entry to the companion of a person requiring care only when in the company of the person requiring care.
  3. A Seniors Card is a discount and benefits card for those 60 years and over.